Return and Refund Policy
Welcome to drooply, operated by https://drooply.in/ . This Return and Refund Policy governs purchases made through our Website. By making a purchase, you agree to this policy.
Returns
We want you to be completely satisfied with your purchase from our Website. If you are not satisfied for any reason, you may return go to the website the item within 1-5 days of receiving it for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-4 days.
- If rejected (e.g., if the item does not meet the return criteria), we will notify you of the reason and return the item to you at your expense.
Exchanges
If you need to exchange an item for a different size or color, please contact us at 8808797031. We will provide instructions on how to proceed with the exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact us immediately at [Your Contact Information]. We will work with you to resolve the issue promptly.
Non-Returnable Items
Certain items are non-returnable, including perishable goods such as food products, personalized items, and gift cards.
Cancellation
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be cancelled. You may need to wait until you receive the item and then initiate a return as outlined above.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at 8808797031
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Help and Information
Location: Near Munshi Pulia Metro Station, Sector 14,
Indira Nagar, Lucknow
Call Us: 8808797031
Email: greengrocerhelp@gmail.com
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